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paxserena
Participant
November 27, 2017
Answered

Adobe PDF Pack and Creative Cloud?

  • November 27, 2017
  • 2 replies
  • 1277 views

I have subscribed to the Adobe PDF Pack and cannot find it on my desktop. Whenever I download a PDF, it takes me to the Creative Cloud. I used to have the app (as of 2 months ago) downloaded on my desktop and, therefore, could easily use the Tools and Comments option, which I don't seem to be able to access now. Help would be appreciated.

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Maya,

    You have an active subscription of Adobe PDFPack on your email id and it's an online service and cannot be downloaded as an application. But you can access the services through a browser and can be accessed through the free desktop version of Adobe Reader DC.

    If you have installed the Adobe Reader, then sign in with your Adobe ID and password to use the services of Adobe PDFPack. You can also use the services through the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password.

    If you have not installed the Reader, then download and install it through Adobe - Adobe Acrobat Reader DC Distribution and use the services of Adobe PDFPack.

    Note: If you have installed Acrobat Pro or Standard and trying to use the services of Adobe PDFPack, you will get a message to purchase as you are not subscribed to any subscription of Acrobat. So uninstall Acrobat Pro or Standard from the machine.

    If you have installed the Creative Cloud Desktop app, and trying to use the services of Adobe PDFPack, you will get the error message to purchase/subscribe. You have to uninstall the Creative Cloud Desktop app, use the Cleaner tool to uninstall Creative Cloud Desktop app Use the Creative Cloud Cleaner Tool to solve installation problems

    Hope this helps and clarifies, let us know if you have any confusion or you face any issue.

    Regards,

    Anand Sri.

    2 replies

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    November 29, 2017

    Hello Maya,

    You have an active subscription of Adobe PDFPack on your email id and it's an online service and cannot be downloaded as an application. But you can access the services through a browser and can be accessed through the free desktop version of Adobe Reader DC.

    If you have installed the Adobe Reader, then sign in with your Adobe ID and password to use the services of Adobe PDFPack. You can also use the services through the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password.

    If you have not installed the Reader, then download and install it through Adobe - Adobe Acrobat Reader DC Distribution and use the services of Adobe PDFPack.

    Note: If you have installed Acrobat Pro or Standard and trying to use the services of Adobe PDFPack, you will get a message to purchase as you are not subscribed to any subscription of Acrobat. So uninstall Acrobat Pro or Standard from the machine.

    If you have installed the Creative Cloud Desktop app, and trying to use the services of Adobe PDFPack, you will get the error message to purchase/subscribe. You have to uninstall the Creative Cloud Desktop app, use the Cleaner tool to uninstall Creative Cloud Desktop app Use the Creative Cloud Cleaner Tool to solve installation problems

    Hope this helps and clarifies, let us know if you have any confusion or you face any issue.

    Regards,

    Anand Sri.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    November 27, 2017

    Hello Paxserena,

    We apologize for the inconvenience caused, as per the description above, you are not able to use the Adobe PDFPack services, Is that correct?

    Adobe PDFPack is an online service cannot be downloaded as an application. But we can access the services through a browser and can be accessed through desktop and mobile app Adobe Reader DC.

    Use the services through the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password, or Use the free desktop version of Adobe Reader to use the services, sign in with your Adobe ID and password in Adobe Reader.

    To download and install the Reader, use the URL Adobe - Adobe Acrobat Reader DC Distribution

    Note: If the Creative Cloud Desktop app is installed, please Sign out and Quit the Creative Cloud Desktop app, and use Adobe Creative Cloud Cleaner tool to uninstall it. Download Cleaner tool from Use the Creative Cloud Cleaner Tool to solve installation problems

    For more troubleshooting, refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    Hope this helps, and let us know how it goes.

    Regards,

    Anand Sri.

    P
    paxserenaAuthor
    Participant
    November 29, 2017

    The information provided helps without helping... Until three weeks ago, I

    was able to open a PDF file on my desktop and make corrections to it using

    the Tools and Comments feature. Now, I don't even see the program installed

    on my computer...

    On June 26, 2017 I got the Adobe PDF Pack (annual plan) and I also have a

    Creative Cloud free membership. I do need to have access to the Tools and

    Comments feature, however, whenever I want to (re)download the Adobe PDF

    Pack, I am told that I need to buy it.

    I must be missing or misunderstanding something.

    Thank you in advance for your help.

    Maya Prpic

    English into Canadian French / French Translator

    [personal information removed by Moderator: Phone number and email]

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