Hi Patriciaj,
Yes, we see that you are a subscriber of Adobe PDF Pack. Of course you can start using the service on new computer as well.
We have checked your account and found an active subscription of Adobe PDF Pack.
Follow the steps mentioned below, to activate the subscription.
1- PDF Pack is an online service that you can use online via: https://cloud.acrobat.com/exportpdf
2- You can also use the services through free desktop version of Adobe Acrobat Reader DC: Adobe Acrobat Reader DC Install for all versions
3- “Sign In” using the email (Adobe ID) under which you have subscription registered.
4- For detailed description of how to use the Export PDF service, you may refer to- How to Use Adobe PDF Pack
You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).
Let us know if it still doesn't work.
Regards,
Akanchha
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