Adobe PDF Pack, Annual not working wont allow me to cancel

Forum|Forum|8 years ago
March 6, 2018
1 reply
932 views

I purchased the Adobe PDF Pack, Annual for my McBook Pro awhile a go but the document or form that I want to view and edit is not readable? https://www.canada.ca/content/dam/ircc/migration/ircc/english/pdf/kits/citizen/cit0002e-2.pdf

PDF Pack

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Correct answer AnandSri

Hello Rustumo,

As per the description above, you are not able to use Adobe PDFPack subscription and want to cancel it, Is that correct?

I have checked the records with your current Adobe ID which you have used to sign-in on Adobe forums and found that the Adobe PDFPack subscription is already canceled and inactive.

To check the status, you can refer to Manage your Creative Cloud membership

If you wish to resubscribe, you may refer to FAQ | Adobe PDF Pack

For the error, not able to view the PDF file on the browser as getting an error message "Please wait", you can refer to PDF won’t display. Please wait …

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

AnandSriCorrect answer

Legend

Hello Rustumo,

As per the description above, you are not able to use Adobe PDFPack subscription and want to cancel it, Is that correct?

I have checked the records with your current Adobe ID which you have used to sign-in on Adobe forums and found that the Adobe PDFPack subscription is already canceled and inactive.

To check the status, you can refer to Manage your Creative Cloud membership

If you wish to resubscribe, you may refer to FAQ | Adobe PDF Pack

For the error, not able to view the PDF file on the browser as getting an error message "Please wait", you can refer to PDF won’t display. Please wait …

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

W

westanr25732996

Participant

I am also trying to cancel my subscription to off annual. I have tried many time but could not. I have not been able to reach customer support. It sends me directly to this forum and is now tring to charge my card for renewal. This is unacceptable in my opinion.

T

Test Screen Name

Legend

Be sure, when following the support links, that you do NOT choose Acrobat Reader as your product. If PDF Pack is not shown, choose Other. Your options depend on whether you choose paid-for software.

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