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petrk77854957
petrk77854957
Participant
July 17, 2018
Answered

Adobe pdf pack does not work

  • July 17, 2018
  • 2 replies
  • 800 views

Hello, my ID is [eMailAdr deleted by mod] we have valid yearly Adobe pdf pack. my pdf pack does not exports pdf, I am not able to create pdf- all options, available for paying customers.. I am signed, I see my account .. Please can you help?

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi Petrk,

Yes, we see that you have an active PDF Pack subscription registered to your current account.

To access the services please follow the steps suggested below, and see if that helps-

1-PDF Pack is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the PDF Pack service, you may refer to-  How to Use Adobe PDF Pack

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if it still doesn't work.

Regards,

Akanchha

2 replies

AkanchhaS8194121
AkanchhaS8194121
Legend
July 24, 2018

Hi Petrk,

We are looking for an update on this issue form you. Please share the screenshot of the page which is directing you to "Buy Now" screen also the detailed information (Name , Exact version) of Operating System, Acrobat Reader or Web Browseryou are working on?

This would help us to rectify the issue and get the route cause of the problem.

And, if you have managed to find the resolution for the problem, then you may please help us with your finding?

Thanks,

Akanchha

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
July 17, 2018

Hi Petrk,

Yes, we see that you have an active PDF Pack subscription registered to your current account.

To access the services please follow the steps suggested below, and see if that helps-

1-PDF Pack is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the PDF Pack service, you may refer to-  How to Use Adobe PDF Pack

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if it still doesn't work.

Regards,

Akanchha

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