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J
jabejochke61840
Participant
April 1, 2019
Question

Adobe PDF Pack fails to open in Windows XP - has functioned fine before

  • April 1, 2019
  • 1 reply
  • 648 views

Installed Adobe PDF Pack in October, 2018 on Windows XP.  Used successfully primarily converting .doc files to .pdf.  In last several weeks, I can not open.  It takes me to: 

Encountered an Unexpected Error

  TypeError: Object.entries is not a function etc.

It sounds like XP running on Chrome, although unsupported since 2013, is suddenly an issue.  Any suggestions or guidance would be appreciated.

Thank you,

Jack (jabejochke61840)



This topic has been closed for replies.

1 reply

C
carlm75684525
Participant
April 4, 2019

I am running XP on Chrome. Having same problem.

Will it be fixed or do I need to cancel and get my money

back. Carl Merritt

Order number: ADB056777949
Ordered: April 2, 2019
Adobe Export PDF, Annual
(Annual plan, prepaid) 		US$23.88 / yr
Subtotal: US$23.88 / yr
Tax/VAT 5.40%: US$1.29 / yr
Total: US$25.17 / yr
    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    July 5, 2019

    Hi All,

    We sincerely apologize for the delay in response to your issue reported above.

    There was an intermittent issue going on with the Document Cloud services, later on the services were back. Hoping that you have got your issue resolved by now and able to access your services too?

    PDF Pack is an online service, how did you install it on Windows-XP? Are you referring to Adobe Reader desktop application?

    If not, then you may try accessing the service via different web browser, using this URL- Adobe Document Cloud

    Let us know the result. And if you have managed to find the solution, then please let us know your findings.

    Thanks,

    Akanchha

    try67
    Community Expert
    try67Community Expert
    Community Expert
    July 5, 2019

    Acrobat DC, the version that supports PDF Pack, is not compatible with Windows XP, so such issues are not surprising, really.

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