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lh66925428
Participant
Dec 6, 2017 6:48 PM UTC
Answered

adobe pdf pack not converting pdf to ppt

i just purchased adobe pdf pack on the premise that i could convert pdf to powerpoint (see https://acrobat.adobe.com/us/en/landing/exportpdf-pricing-b.html) however when i tried to do the conversion i received an error message saying my file was not supported. when i logged in to my plan i then discovered that according to my online service subscription i need to pay a further £4.59/month for this capability.

please clarify the contradiction and advise how to convert pdf to ppt

[ Moderator: Moved to a more appropriate forum ]

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Dov Isaacs
Dov IsaacsCorrect answer
Legend
Dec 7, 2017 3:05 AM UTC

Adobe Customer Service improperly sent you here!!

Call them again and if the agent is unable or unwilling to assist you directly, ask for their supervisor and escalate.

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
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4 replies

gkaiseril
Inspiring
Dec 6, 2017 8:54 PM UTC

This is a User 2 User, U2U, forum. You need to speak to Adobe Customer Service about this issue.

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lh66925428Author
Participant
Dec 6, 2017 9:11 PM UTC

well that's really f*cking unhelpful because Adobe customer service

directed me here! so what now?

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gkaiseril
Inspiring
Dec 6, 2017 10:32 PM UTC

Adobe Customer Service is really poor. Explain to them you paid them for a service and either they can provide or you will ask your credit card company to reverse the charge since they cannot provide the service.

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