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M
mateusfc
Participant
October 23, 2014
Question

Adobe PDF Pack UPDATE

  • October 23, 2014
  • 1 reply
  • 340 views

Hi,

My name is Mateus and I speak from Brazil. I just bought my signature of the Adobe PDF Pack. Today I tried to used and received a message saying that I couldn't, I have to UPDATE and pay another $89 for it. Doing it I would receive my money back as a credit in buying adobe products.

I am very unhappy with the solution the ADOBE came and I don't want their product anymore. Instead I want my money back.

Certain of your comprehension,

Mateus Cury

This topic has been closed for replies.

1 reply

S
Community Manager
Sara_ForsbergCommunity Manager
Community Manager
October 23, 2014

Hi Mateus,

When I check your account using the same email address that you use here in forums, I see only an ExportPDF subscription that you purchased back in February. Is it possible that you used a different email address to sign up?

Let me know, and I'll see what I can do to set things right for you.

Best,

Sara

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