Hi Kimberlys,
When you say Adobe PDF wont convert into word document, would you please elaborate what exactly happen when you try to convert a document? Is there any specific error message that you receive or its just one particular document causing trouble in conversion?
Are you converting the file online or using the desktop application Adobe Reader DC?
Try the conversion online- https://cloud.acrobat.com/exportpdf and see if that helps.
Or if its the desktop application causing problem, then you may check if any pending updates are there? Launch Adobe Reader>Help>Check for update
Let us know the detailed information to understand the issue clearly.
Regards,
Akanchha