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Participant
Aug 15, 2015 2:40 AM UTC
Question

Adobe Pro DC license failure to authenticate

I have Adobe Pro DC.  I frequently receive the following error when I attempt to print a web page (in Firefox) to a PDF document: "Your request could not be completed. Adobe Acrobat license has either expired or not been activated.".  After receiving the error, the next attempt to print the same page normally succeeds.

Why is this occurring and what do I need to do to ensure that I never receive this blocking error again in the future?

Thanks,

Jeff Moritz

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2 replies

AadeshSingh
Participating Frequently
Aug 16, 2015 11:30 PM UTC

Hi jeffreym13506886,

Please let me know the version of operating system installed on your computer?

Do you get this error message any where else, apart from trying to print PDF from firefox?

Regards,

Aadesh

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antonio  sobrinc3569746
Participating Frequently
Aug 16, 2015 11:46 PM UTC

Hello; partner; good evening; remove and reinstall the browser; probably be with application installation error ... hugs ... Success !!!

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