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April 5, 2015
Question

Adobe Pro X PDFMaker plugin crashes Lotus Notes

  • April 5, 2015
  • 1 reply
  • 2088 views

Hi. We are having several issues with Adobe X Pro PDFMaker plugin crashing Lotus Notes 8.5.3 when trying to convert single or several mails to PDF. Either the mails are skipped, or Lotus Notes crashes.

IBM Lotus Notes Support have replied with this when we raised a problem ticket:

The crash occured in 3rd party application from Adobe. From our side we can only tell you that you should disable the following
line in Notes.ini tp prevent the crashes:


AddInMenus=C:\PROGRA~1\Adobe\ACROBA~1.0\PDFMaker\Mail\LOTUSN~1\PDFMLO~1.DLL 


If you want to use this tool you should contact Adobe to solve the problem. 

So would like to enquire what is the cause of this crash and whether anyone else faces this problem with Adobe PDFmaker?

According to Adobe link, Acrobat X Pro PDFmaker is supposed to be compatible with Lotus Notes 8.5.x versions.

Any help would be much appreciated.

This topic has been closed for replies.

1 reply

pwillener
Legend
April 5, 2015

What is your Acrobat version?

April 5, 2015

Hi thanks for your reply, its Adobe Acrobat 10.1.0

pwillener
Legend
April 5, 2015

Try updating to 10.1.13 and see if that helps.