Will someone please help me understand why my Adobe Reader is not recognizing my Adobe account login information? I just checked my account online and I pay annually for this option to save PDFs to Word or Excel. Frustrated 
Hi Barbarah,
Sorry to hear about your experience and the inconvenience caused.
Looking at your account information, I see that you are a subscriber of Adobe Export PDF. Then you should be able to access the service without any trouble.
Could you please, let us know what exactly happening when you are trying to access the Export PDF service?
Export PDF subscription can be access online via- https://cloud.acrobat.com/ or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions
Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.
For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841
Let us know if you still experience the same problem.
Regards,
Akanchha
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
AdChoices