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S
SuffolkTV8
Participant
October 2, 2017
Answered

Adobe Send functioning properly (?)

  • October 2, 2017
  • 3 replies
  • 1320 views

I use Adobe Send and sent (3) things earlier this afternoon and copied myself. It's been almost an hour but I have not yet received any of the notices. The back-end shows they were sent. Is there anything "stuck" with Adobe Send at this time?

This topic has been closed for replies.
Correct answer AVant

Hi AnandaSri,

I have a similar problem and it is not answered by the links you sent. I think there is a server issue at adobe end. Sending works fine and I can see the sent files in 'sent files' but my recipients (including myself) do not receive the email usual notification.

3 replies

AnandSri
AnandSri
Legend
October 17, 2017

Hi AVant,

The issue occurred due to a temporary outage, and now it's been sorted. I am following up to check are you still facing the issue or it's fixed now.

Keep us posted with the results.

Regards,

Anand Sri.

A
AVant
Participating Frequently
October 17, 2017

Hi Anand Sri

There have been no further problems. I would like to note that this is a service that should be backed up so that even if there is some kind of outage, the service is not lost. I only expect this because this is the Adobe brand which has a 'rock solid' reputation which is why I use Adobe for my file sending.

AnandSri
AnandSri
Legend
October 3, 2017

Hi Tim and AVant,

Great! Good to hear that the issue got fixed and you are able to use the services. Thanks for your Time and Patience.

Regards,

Anand Sri.

A
AVant
Participating Frequently
October 3, 2017

Hi AnandaSri,

I was very concerned that this even took place - as a user of adobe programs I expect the service to be rock-solid.

Could you please find out what the issue was and confirm that it has been fixed in a way that it will not recur.

Thank You!

AnandSri
AnandSri
Legend
October 2, 2017

Hi SuffolkTV,

Please refer to the following links to try the troubleshooting steps:

Unable to use Send and Track  Link: https://forums.adobe.com/thread/2368054

send and track simply stops working?  Link: https://forums.adobe.com/thread/2268256

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

S
SuffolkTV8Author
Participant
October 2, 2017

I am able to log-in and see the files that are there and previously sent.

I went into an older file where I received a resulting email from the Send system and opened it. I did not receive an "open" notice email as a result.

I checked spam filter and nothing is caught up there. Will continue to evaluate on my end.

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