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Participant
January 26, 2015
Question

Adobe Send - I am already subscribed, but when I try to send I am asked to subscribe again

  • January 26, 2015
  • 1 reply
  • 337 views

Adobe Send - I am already subscribed, but when I try to send I am asked to subscribe again.  What is going on?

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1 reply

Inspiring
January 27, 2015

Hi Drew,

I just took a peek at your account. You have two Adobe Send subscriptions: one is expired and the other has been canceled. It looks like the one expired because your billing information may have changed. If you log in to your account at http://www.adobe.com, you can update your billing information.

Best,

Sara