Adobe Send: Transition FAQ

the shape of things to come?

Another thing: When uploading, there is a message box that reads: "Uploading 'filenameXYZ' ... 1.2 GB". What I am missing in this box is the usual information about upload speed and estimated time remaining for the upload. With my Internet connection I am supposed to have 7.5 Mbit/s upload speed. This means that an upload of 1.2 GB should take about 20 minutes (if my calculation is correct). I checked with my Internet provider, and the speedtest checks out OK; they said that the Adobe server might be slowing things up. At the moment I am looking at 1.5 hours for a 1.2GB upload, although my computer always goes to sleep before the upload is complete -- that's how slow it is.

Where have all my files gone from Adobe Cloud? It used to be easy to upload and send files. Am I missing something - when did this service change?? Do I have to pay now to send files? I have read the help notes - it seems complicated I have tried sending a file IT FAILED twice!!! Spent hours trying to send it!! What is going on. Feel like cancelling subscription. What a load of rubbish.

I was having trouble sending a 1.2 GB video file (extension: MPG), and so I called up chat help. The help desk told me that Adobe SendNow doesn't support the MPG Video format, and the FAQ page confirmed this. However, it a not clear why Adobe doesn't support MPG video (MPG Audio format is OK, though). What's up with that? Adobe, what do you mean when you write "it's not allowed"?!

The real problem is, though, that the error messages don't mention the fact that you are trying to upload an unacceptable file format (e.g., it says something cryptic like "not possible" or "svr.Unknown").  What's worse, the error messages only pop up at the tail end of the upload process. There should be a clear and simple message like "Inacceptable file format. Please convert your file before uploading."

It is always great when companies upgrade their products but when you went from Send Now to Adobe Send you really made it miserable for your users.  An ugly black box kept appearing as a big fat WARNING that this was an old product that was expiring SOON (real specific there) and the wording was threatening.  It did not let you send files from PDF sites, you had to go back to the icon and sign in making it time consuming and more difficult to navigate- very coy of you.  It also advised removing the program.  What a crock of crap!!!!  You never gave a date- very unethical because I'm sure you know exactly when this will be on the market and ready to "sell", you just lead us on.  Well I was a sucker and removed the program and poof- it was gone forever and I did NOT get the remainder of my subscription, I had to go on the site and pay for a new one.  Thank you very much Adobe for leading me down a capitalistic path.  I realize it is inexpensive, it is the principal of it, I detest unethical companies ripping off their customers with threats.  Shame on you Adobe!!!!!

To all others, hang in there for as long as they will let you, don't fall for their BLACK BOX bull.

I read I could send up to 2gb, but could not send a 1.5gb video file (.mov).  Not through SendNow or the new Send.  And I certainly can not in the Adobe CC Cloud. 

Is there another option?  I've got to find something!  Thanks.