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Community Manager
October 22, 2025

Hi @hannah_8721

 

Sorry for the troubled experience. 
You can check the status of our services here: https://adobe.ly/4necFwL. There is currently no problem at our end. 

Is this the first time you are trying to use this service on this machine or network? Is this your home network or office network? Could you try switching to a different network? Also, try using the browser's incognito mode if you are accessing the Acrobat web on a browser.



Best regards,
Tariq | Adobe Community Team