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J
johnf35156865
Participant
June 20, 2019
Question

Adobe sign says I am not online

  • June 20, 2019
  • 1 reply
  • 889 views

I am trying to get a document e-signed in Adobe Acrobat DC, using the Adobe Sign tool.  I chose my document, ten added who I wanted to sign it.  But, once I try to go to the next step, it says I am not online.  I go to a different website, and see I am indeed able to send & receive info. online, but Adobe still says I am not online.  This is the first time this has happened to me, but it is also the first time I am trying to get a 16-page document e-signed while overseas.  Help?

PS: I am using Adobe Sign, not "Fill & Sign", but there's no category for "Adobe Sign", so I chose what I felt was the next best thing (fill & sign).

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
June 21, 2019

Hi Johnf,

Sorry to hear about the trouble.

Are you still experiencing the same issue? Could you please try accessing the services via Adobe Document Cloud  rather than using Acrobat DC.

Use a different web browser if it gives the same error. Also, for better understanding please do share the screenshot of the error message- https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Would be waiting for your response.

Thanks,

Akanchha

J
johnf35156865Author
Participant
June 22, 2019

That solved the problem. Thanks!

AkanchhaS8194121
AkanchhaS8194121
Legend
July 3, 2019

Awesome!

Thanks for taking out time and updating the discussion. Let us know if there's any further assistance is required.

Thanks,

Akanchha

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