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Maria35463589zkij
Participant
February 14, 2024
Answered

Adobe Sign - Send in Bulk stuck on Processing

  • February 14, 2024
  • 2 replies
  • 1352 views

I was sending signature requests in Adobe Sign - Send in bulk and it keeps getting stuck in the processing loop. The circle just keeps spinning and never finishes. I tried to sign out and in a couple times, but nothing. I've also cleared browser, cache, signed in in a different computer and keeps happening.  I have to send out 600 and was able to send out 150.  I have Adobe Pro and it states the transacation limits are unlimited.  Please help. https://helpx.adobe.com/sign/using/transaction-limits.html

Correct answer Meenakshi Negi

Hi Danielle-Maximus,

 

Thank you for reaching out, and sorry about the trouble caused.

 

There was an outage that might have caused this behavior. Please try again after some time and check if you are still experiencing the same behavior. 

 

If the issue still happens, please check if it happens while using a particular file and make sure that you are not exhausting the transaction limit. Try clearing the cache and cookies for the browser. Use an alternate browser or a new incognito window on Chrome.

 

Feel free to let us know if you need any help.

 

Thanks,

Meenakshi

2 replies

R
Roxana41283704z70u
Participant
November 28, 2024

Hi, i'm encountering the same problem. can you please help me?

D
Danielle-Maximus
Participant
August 5, 2025

Me too, over and again. It's very frustrating and time consuming. 

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
August 5, 2025

Hi Danielle-Maximus,

 

Thank you for reaching out, and sorry about the trouble caused.

 

There was an outage that might have caused this behavior. Please try again after some time and check if you are still experiencing the same behavior. 

 

If the issue still happens, please check if it happens while using a particular file and make sure that you are not exhausting the transaction limit. Try clearing the cache and cookies for the browser. Use an alternate browser or a new incognito window on Chrome.

 

Feel free to let us know if you need any help.

 

Thanks,

Meenakshi

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
February 28, 2024

Hi Maria35463589zkij,

 

Thank you for reaching out, and sorry about the delay in response.

 

Please let us know if the issue still occurs. As per your plan, the transactions are unlimited. It might be possible that you have crossed the throttling threshold. For more information, refer to the following help document: https://adobe.ly/3UY77vT. 

Let us know if the issue still occurs.

 

Thanks,

Meenakshi 

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