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Participant
Aug 3, 2024 12:13 PM UTC
Question

Adobe Sign - Send in Bulk stuck on Processing

I have multiple contacts that I need to send the same document to and have been sending the document out in groups of less than 50 at a time. I can send to five or six groups, and then Adobe gets stuck processing with a spinning loop. The loop keeps spinning for hours and never finishes. If I refresh the page, I can start the process over again but get stuck at the same spinning circle. If I close and re-open the browser, I get the same circle, and if I open adobe up in an in private window, I still get the same spinning circle. My subscription level is Creative Cloud All Apps 100GB. Please resolve this issue.

3 replies

Participant
Aug 3, 2024 5:33 PM UTC

I don't believe it is good. The circle is still spinning after starting over again.

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Meenakshi_Negi
Legend
Aug 8, 2024 3:45 PM UTC

Hi stunning_passion16B8,

 

Thank you for reaching out.

 

Please ensure that you have not exhausted the transaction limit for the day. Try once sending a single document and check if that works.

You may refer to the information in the following help document: https://adobe.ly/3WG1GB2. 

Let us know how it goes.

 

Thanks,

Meenakshi

 

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Participant
Aug 8, 2024 3:53 PM UTC

The plan that I'm on says that it is unlimited. Is it unlimited, or is it limited? The document you linked to does not specify a daily limit. If there is a daily limit, what is that daily limit? It would help if the Adobe bulk send would specify if there is a daily limit and also let a user know that he or she is over the daily limit rather than simply having a spinning circle.

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