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lainiem29654892
lainiem29654892
Participant
August 21, 2018
Question

Adobe Track and Send Page Not Found

  • August 21, 2018
  • 1 reply
  • 645 views

When I try to upload a PDF using Adobe Track and Send either through email or the web application it will upload the document, but when I click on the hyperlink it says page not found. I need to know how to correct the issue My subscription is current, and all of my preferences are correct

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1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
August 21, 2018

Hi Lainiem,

Send & Track to send files as links, track the files that you send to specific individuals and keep the track of it. The file's actual location is still the same from where you have uploaded it.

So, if the end user is getting the page not found error while clicking on the link then the server might not be able to find the file from its exact location. So there are couple of possibilities that its not working-

1- If you have changed, deleted or replaced the file's position.

2- The folder where your file is actually saved is secured or doesn't have permission for anyone else to access.

3- Or there is a problem with the web browser you are working on. So check with a different web browser or network.

Regards,

Akanchha

lainiem29654892
lainiem29654892Author
Participant
August 24, 2018

1. I have not changed, deleted, or replaced the file's position

2. The folder permissions are all correct, it was working a few days ago and no changes have been made to the folder permissions

3. Have tried 2 different browsers and both are giving me the same issue, is there anything else that it could be?

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