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A
alaynec04131991
Participant
April 21, 2015
Question

Adobe will not open PDF files from other programs

  • April 21, 2015
  • 1 reply
  • 693 views

This is on one of the computers in our office.  We use a medical records program called Sevocity.  This program stores documents that we import into the electronic charts as PDF files.  When we upgraded that computer from Adobe to Adobe Pro, it no longer opened the PDF documents stored there.  Is this an issue with the medical program or with Adobe Pro?  We already had Sevocity Support attempt to fix the problem, but they said the issue looked like it was with Adobe.

We would like to troubleshoot by re-installing AdobePro, but we want to make sure that none of our files stored to the Adobe Document Cloud.  If we re-install Adobe, will those documents still be available in the online Adobe account's Document Cloud, or do we need to move those documents to the collective Creative Cloud?

This topic has been closed for replies.

1 reply

S
Sara_Forsberg
Inspiring
April 21, 2015

Hi alaynec04131991,

Are you able to open PDFs from other sources? If you can, that might indicate an issue with how the PDFs are created by Sevocity. If you can't open any PDFs, however, then the issue could be with the Acrobat install. Do you receive an error message when you try to open these PDF files? Are you on Mac OS or Windows?

You don't have to worry about losing your files out of your Document Cloud storage if you choose to reinstall. They'll remain safely there until you decide to delete them yourself.

Best,
Sara

A
alaynec04131991Author
Participant
April 21, 2015

Yeah, it does open from other sources like "My Documents", but sometimes it won't open the print previews in our billing system either.  Communication error with secure sites and programs, maybe?  I don't get an error message, though.  It just displays the "processing" symbol next to the mouse for a second or two like it does when PDF's usually open, and then nothing happens.  We are using Windows 7 on that computer.  The other computer that runs on Windows 7 also has Adobe Pro XI, but does not experience these problems.  I have also put in a ticket with Sevocity (the program that is not communicating with Adobe). 

And that's a relief about the Document Cloud!  We will try to re-install just in case it was something that went wrong with the initial install.

S
Sara_Forsberg
Inspiring
April 21, 2015

Let us know how it goes!

Best,

Sara

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