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Tecuso
Tecuso
Participant
Jul 27, 2017 5:42 PM UTC
Question

After converting a file to word the cloud page will not load

After converting a file to word the cloud page will not load- it just spins and spins and spins. How do I get the option back to simply store on my computer? OR why will the page not load?

I just REALLY need to view my converted files and I can not- this is so frustrating!

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1 reply

Adobe Employee
H_Spector
Adobe Employee
Jul 31, 2017 8:03 PM UTC

Hi tecuso,

I apologize for the delay reply.

If you were using from Adobe Reader to export your PDF file to Word please try to login our online service at https://cloud.acrobat.com with your Adobe ID and password.

If you used our online service please clear the cache and history in the browser then try again to login.

Please let me know if you still have the same issue or any questions.

thank you.

Hisami

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