Skip to main content
K
ks772
Participant
August 10, 2018
Question

after uploading pdf to document cloud text is garbled

  • August 10, 2018
  • 1 reply
  • 319 views

My pdf is normal looking when I upload it to the Document Cloud, but when viewing it in Document Cloud the text is blurry/pixelated, uneven, and not the font that I used. What do I do?

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    August 16, 2018

    Hi Ks,

    Sorry to hear about the trouble.

    The document that you have uploaded online is it through the web browser or desktop application?

    When you are opening the pdf uploaded on Document Cloud, then is it opening it through chrome or via Acrobat plugin. Because when you open the pdf on web using chrome, then it uses its own pdf viewer on which Adobe doesn't have any hold.

    Also, check with a different pdf if that is doing the same? Because it could be pdf specific issue because of that fonts used to create the pdf has not been embedded correctly.

    Regards,

    Akanchha

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices