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DrNuke
DrNuke
Participant
July 1, 2023
Question

All files in acrobat document cloud disappeared nor could I upload any new documents.

  • July 1, 2023
  • 1 reply
  • 476 views

Since a few days a ago, all my files on acrobat online storage / doucment cloud disapparead. Nor could I upload any new documents. Though the storage usage bar is showing 1.84GB out of 100GB is used. Can someone please take a look?

 

 

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
July 9, 2023

Hi DrNuke,

 

Thank you for reaching out, and sorry about the delay in response.

 

Please let us know when you notice the files are missing from the cloud. What happens when you upload any new file to the cloud storage?  

Could you please confirm if you use the same email address to sign in to the community?

 

Note: Please do not share your email address or personal information on any public platform. 

 

Thanks,

Meenakshi 

DrNuke
DrNukeAuthor
Participant
July 14, 2023

I started notice this starting late June, or about 3 weeks ago.

 

When I upload any file, I got Error of "Bad Request". 

Yes, I am using the same email address. 

 

I also tried to access my files via assets.adobe.com,  I got this page and after a second it redirects to a page showing 401 error. 

 

I've double check the email are correct and this happens no matter what environment I'm using (devices/OS/internet access). 

 

Thanks for the help!

 

 

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