Skip to main content
Kjetil101
Kjetil101
Participant
April 14, 2017
Question

All files in Document Cloud is gone.

  • April 14, 2017
  • 1 reply
  • 736 views

Hi. After restoring my password all my files in document cloud is gone.

I had a lot of files and have not deleted it myself. I hope that someone can help me with this.

Thanks!

    This topic has been closed for replies.

    1 reply

    Adorobat
    Adorobat
    Participating Frequently
    April 16, 2017

    Hi Kjetil101,

    Could you please try accessing the following link in a Web Browser, login into your account ( if required) and check if the files are visible under Document Cloud?

    https://cloud.acrobat.com/recent

    Awaiting your response.

    -Shivam

    Kjetil101
    Kjetil101Author
    Participant
    April 16, 2017

    Hi

    Can't find any documents when I use the link you provided. I am sorry to say that the only message is this: "There is no files in document cloud".

    Cincerely

    Kjetil Ulsaker

    Adorobat
    Adorobat
    Participating Frequently
    April 16, 2017

    Could you please let me know if it is a desktop computer or a mobile device you are trying to access Document Cloud on?

    Which Operating System -Windows/Mac?

    The application installed on your computer- Adobe Acrobat/ Acrobat Reader?

    Do you have any other Adobe ID?

    Thanks!

    Shivam

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices