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Participant
August 8, 2013
Question

All of our response / received forms that were submitted are now gone.

  • August 8, 2013
  • 1 reply
  • 570 views

We used Acrobat Pro 9 to create a distributed form. We posted the form on our websites, and when someone submitted the form we could view it in tracker or Acrobat.com. That all worked fine until about a month ago when we had a personnel change. The computer that created the original distributable form is no longer available.  When we login to Acrobat.com or workspaces using the original email and password, no received response files show up anywhere. It seems they have all been deleted.  Is there any way to get these back?

Thank you

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1 reply

Participant
September 12, 2013

Sorry, I don't have a solution - I have a similar problem:

After creating and distributing a form on a desktop-PC I have to track the responses quite often on business trips using a laptop.

For more than 9 months I'm searching a solution and couldn't find any.

Now, I have much more concerns what will happen if my desktop PC crashes???

It seems there's a gap in providing useful solution by Adobe. No reaction from their side on other posts like this (yours).