already active and paid acrobat pro subscription not working

Hi,

I have an Individual user paid subscription for acrobat pro windows since last few years. Since a couple of days, it has stopped working and the acrobat keeps showing as a free user license. I have tried all the below but the problem persists

• sign out and restart the windows machine
• check my subscription and it shows the plan
• try to subscribe again but the website says you can't subscribe to the acrobat pro since you already have it
• uninstalled everything adobe from machine, restart and reinstall acrobat

When i login to website, i can still see my paid subscription and paid membership till jul 10 ! but when i open the app section, i still see the message to updgrade to paid membership !

appreciate your help, as i really need to use the acrobat to submit an application !

thanks

Aijaz