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Participant
Oct 22, 2014 5:56 PM UTC
Question

Am I paying for this service?

I downloaded this app but am I paying for this service? Its a bit confusing.

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    2 replies

    Participant
    Mar 20, 2016 5:26 PM UTC

    hi I think it adobe pack .how do I get into my acc please not good at this

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    Inspiring
    Oct 22, 2014 6:19 PM UTC

    Hi Paige363,

    It sounds like you may have downloaded the Reader app for mobile, is that correct? And did you also purchase a subscription for either ExportPDF or Adobe PDF Pack from within Reader? (I checked your account, but don't see any order history, so if you purchased a service, it must have been done via the Reader mobile app--and would be handled through the App Store, rather than Adobe.)

    Tell me more about the service that you purchased a subscription for, and I can provide some getting-started information if you'd like.

    (If you didn't purchase a subscription, no worries. You don't need one to use the free Reader app.)


    Best,

    Sara

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