Skip to main content
H
heatherm85845220
Participant
October 26, 2018
Question

"An error has occurred while Signing In"

  • October 26, 2018
  • 3 replies
  • 2878 views

And this is the only customer support offered - a forum page?!?!?!?

I bought the PDF converter to convert PDFs to Word docs, but when I am in a PDF it will not allow me to sign in, and only gives me error messages. I need a refund on this service. It will not do what I am paying for because it will not allow for me to sign in. Please how can i have a discontinuation of the service processed and receive a refund.

This topic has been closed for replies.

3 replies

AkanchhaS8194121
AkanchhaS8194121
Legend
October 29, 2018

Hi Heather,

The error message shared above appears because of the web browser you are working on. As suggested in the help document here Error Message : "An error occurred while signing in"  please try updating the IE to the latest version or use a different one.

To start using the subscription, you may follow the steps suggested-

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if it still doesn't work.

Regards,

Akanchha

M
mandraff
Participating Frequently
October 29, 2018

I am a different customer.

I am having the same problem (using Google).

when I try to access Adobe Services (monthly subscriber), it shows an "Error (something about cannot access tiered files).

I have tried all day so far.  it seems similar to the other problems people are having.

I access this every couple days (sometimes multiple times per day).

I think this is the first problem I have had all year.

J. Rice

M
mandraff
Participating Frequently
October 29, 2018

By the way, it does allow me to log-in.

It will not convert over to services.

I also tried IE,

J. Rice

H
heatherm85845220Author
Participant
October 26, 2018

I put in the correct email and password and it only says:

"An error occurred while signing in"

I can't access the service I am paying for. And have no way to call someone to fix it.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 26, 2018

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Chat link

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices