Skip to main content
cedricc45609918
cedricc45609918
Participant
April 14, 2015
Answered

an error occurred when trying to access the service

  • April 14, 2015
  • 2 replies
  • 839 views

I'm asking myself why I purchased a one year subscription to Adobe Reader to convert PDF files to Doc files, when it NEVER WORKS and no one seems to be able to help me!!! I am on a Mac Book Pro with Yosemite (don't upgrade it slows your Mac badly) and whenever I try to convert a pdf to a doc I get 'an error occurred when trying to access the service', can anybody help me please?

This topic has been closed for replies.
Correct answer Rave

Hi Cedric,

The customer service number is 800833687

The direct link for chat support is: http://adobe.ly/19llvMN

You need to click on 'Still need help' to initiate the chat session.

Are you getting this error: "an error occurred when trying to access the service" while trying to access the service via Reader.

Try using the link: https://cloud.acrobat.com/exportpdf sign in with your Adobe ID and try to convert a pdf to doc and check if that works for you.

Reards,

Rave

2 replies

G
georginas35855597
Participant
April 14, 2015

I am experiencing the exact same problem!

Gina

Rave
Rave
Participating Frequently
April 14, 2015

Hi georgina,

Try using the link: https://cloud.acrobat.com/exportpdf sign in with your Adobe ID and try to convert a pdf to doc and check if that works for you.

Regards,

Rave

pwillener
pwillener
Legend
April 14, 2015

Cedric Chenefront wrote:

no one seems to be able to help me!!!

Have you tried to Contact Customer Care ?

[topic moved to Document Cloud services forum]

cedricc45609918
cedricc45609918Author
Participant
April 14, 2015

T‌hanks for your response. I'd love to contact customer care if there wasn't a loop that keeps taking me back over and over again to the same screen giving me options (call, chat, forum), but not allowing me to use any except the forum - highly frustrating!!! Do you have the customer service number?

Rave
RaveCorrect answer
Participating Frequently
April 14, 2015

Hi Cedric,

The customer service number is 800833687

The direct link for chat support is: http://adobe.ly/19llvMN

You need to click on 'Still need help' to initiate the chat session.

Are you getting this error: "an error occurred when trying to access the service" while trying to access the service via Reader.

Try using the link: https://cloud.acrobat.com/exportpdf sign in with your Adobe ID and try to convert a pdf to doc and check if that works for you.

Reards,

Rave

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices