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an error occurred when trying to access the service

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I'm asking myself why I purchased a one year subscription to Adobe Reader to convert PDF files to Doc files, when it NEVER WORKS and no one seems to be able to help me!!! I am on a Mac Book Pro with Yosemite (don't upgrade it slows your Mac badly) and whenever I try to convert a pdf to a doc I get 'an error occurred when trying to access the service', can anybody help me please?

convert to doc

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RaveCorrect answer

Participating Frequently

Hi Cedric,

The customer service number is 800833687

The direct link for chat support is: http://adobe.ly/19llvMN

You need to click on 'Still need help' to initiate the chat session.

Are you getting this error: "an error occurred when trying to access the service" while trying to access the service via Reader.

Try using the link: https://cloud.acrobat.com/exportpdf sign in with your Adobe ID and try to convert a pdf to doc and check if that works for you.

Reards,

Rave

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georginas35855597

Participant

I am experiencing the exact same problem!

Gina

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Rave

Participating Frequently

Hi georgina,

Try using the link: https://cloud.acrobat.com/exportpdf sign in with your Adobe ID and try to convert a pdf to doc and check if that works for you.

Regards,

Rave

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pwillener

Legend

Cedric Chenefront wrote:

no one seems to be able to help me!!!

Have you tried to Contact Customer Care ?

[topic moved to Document Cloud services forum]

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cedricc45609918Author

Participant

T‌hanks for your response. I'd love to contact customer care if there wasn't a loop that keeps taking me back over and over again to the same screen giving me options (call, chat, forum), but not allowing me to use any except the forum - highly frustrating!!! Do you have the customer service number?

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RaveCorrect answer

Participating Frequently

Hi Cedric,

The customer service number is 800833687

The direct link for chat support is: http://adobe.ly/19llvMN

You need to click on 'Still need help' to initiate the chat session.

Are you getting this error: "an error occurred when trying to access the service" while trying to access the service via Reader.

Try using the link: https://cloud.acrobat.com/exportpdf sign in with your Adobe ID and try to convert a pdf to doc and check if that works for you.

Reards,

Rave

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