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kimc40146633
kimc40146633
Participant
June 26, 2018
Answered

An error occurred while trying to access the service.

Since I upgraded my Adobe Suite I now can not convert files to Word documents. The following message appears: An error occurred while trying to access the service

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    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    June 27, 2018

    Hi Kimc,

    We see that you have upgraded the plan form Export PDF to PDF Pack. PDF Pack is also part of "Document Cloud PDF Services", so there shouldn't be any problem accessing the service after upgrading the plan.

    1- If you are trying to access the service online https://cloud.acrobat.com/exportpdf  then you may check with a different web browser. Or you may turn the internet security software off for a while (If any) and check.

    2- Check with the desktop application Adobe Reader DC Adobe Acrobat Reader DC Install for all versions 

    Hope this helps.

    Regards,

    Akanchha

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    1 reply

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    June 27, 2018

    Hi Kimc,

    We see that you have upgraded the plan form Export PDF to PDF Pack. PDF Pack is also part of "Document Cloud PDF Services", so there shouldn't be any problem accessing the service after upgrading the plan.

    1- If you are trying to access the service online https://cloud.acrobat.com/exportpdf  then you may check with a different web browser. Or you may turn the internet security software off for a while (If any) and check.

    2- Check with the desktop application Adobe Reader DC Adobe Acrobat Reader DC Install for all versions 

    Hope this helps.

    Regards,

    Akanchha

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