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ahmadelsaka
Participant
January 24, 2015
Question

"An error occurred while trying to access the services"

  • January 24, 2015
  • 2 replies
  • 338 views

When I try to save my file to Acrobat.com I receive this error. I've tried from Adobe Reader XI on Windows 8.1,  Adobe Reader for Android, and from web.

All updated to the latest version. I receive the same error on all devices.

Note that the file size is around 57 megabytes however much smaller files successfully uploaded (below 2 megabytes).

Could any one help me with this? Thanks.

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2 replies

Inspiring
January 27, 2015

Hi ahmadelsaka,


What version of Adobe Reader are you using (Help > About Reader).

What happens when you log in via a web browser to https://cloud.acrobat.com? Are you able to convert your files that way?

Best,
Sara

ahmadelsaka
Participant
January 29, 2015

I'm using Adobe Reader XI

version 11.0.10