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T
terrytwo
Participant
June 19, 2014
Question

At a loss.

  • June 19, 2014
  • 1 reply
  • 268 views

I'm at a loss. I signed up and paid the $89.95 via credit card. Got an email. Clicked on the link.

Answered the questions. I have an account and I can sign in. When I sign in there are no

products shown and no orders listed. I do not want to pay again. What should I do?

Sent from Windows Mail

    This topic has been closed for replies.

    1 reply

    S
    Sara_Forsberg
    Inspiring
    June 19, 2014

    Hi terrytwo,

    Was it an Adobe PDF Pack subscription that you purchased? What happens when you go to https://cloud.acrobat.com and sign in with your Adobe ID and password?


    Best,

    Sara

    T
    terrytwoAuthor
    Participant
    June 19, 2014

    I get this message

    Adobe PDF Pack

    Easily convert business documents or image files into PDF.

    With a Subscribe Now button.

    Also, I do not see the charge on my credit card. And, when I clicked

    on the par now, or what ever it was called, The little timer wheel spun

    around until it timed out. I did, however, get an email.

    S
    Sara_Forsberg
    Inspiring
    June 19, 2014

    Hi terrytwo,

    It certainly sounds like there may have been a hiccup in your account processing, since you haven't seen the charge come through on your card. I recommend that you have a quick chat session with Customer Care--they will have insight into your account. Here's the contact information: Contact Customer Care

    Let me know how it goes.


    Best,

    Sara

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