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ygmyvr
ygmyvr
Participant
July 17, 2014
Question

Attempts to convert pdf file from Transport Canada - Application for a pleasure craft licence to Word has failed several times. File 84-0172E_1007-04_E. Tx for your help

  • July 17, 2014
  • 1 reply
  • 951 views

Unable to convert pdf application to Word to fill out and submit to Transport Canada.

File name: 84--172E_1007-04_E

Tx for the help.

    This topic has been closed for replies.

    1 reply

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    July 17, 2014

    Hi there ygmyvr,

    Can you please tell me specifically what happens? Do you get an error message when you try to convert (if so, what is it)? Or, does the file convert but not turn out like you'd expect (missing words, graphics, and so on)?

    I look forward to hearing back from you.

    Best,

    Sara

    ygmyvr
    ygmyvrAuthor
    Participant
    July 17, 2014

    Thank you Sara for your prompt response.

    1. When I open the email file with Adobe the sidebar shows the file name to

    be converted to Word. I click Convert and get the message: File failed to

    be converted using Adobe Export PDF online.

    2. If I access my Acrobat.com account, select PDF files, my computer, file

    name and click Export to Word it flashes "converting" and it either goes

    into an endless loop (which I have to stop) or I get the message:

    "Conversion Failure" a few seconds later.

    I've never had a problem with your software. Thought it may be due to the

    document format from Transport Canada but have not been able to confirm

    that with them.

    I can email the document if that would help. See link below.

    Thanks for your understanding and cooperation.

    Yvon

    https://docs.google.com/file/d/0B4YWzr2oeEMRd2FZVlNKS0E2TEgtZnBJYmptSnFmVXFaa0Y4/edit

    On Thu, Jul 17, 2014 at 11:35 AM, Sara.Forsberg <forums_noreply@adobe.com>

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    July 17, 2014

    Hi Yvon,

    Thank you so much for sending the file along. You're absolutely correct! It is the format of the document that is preventing the conversion to Word. Specifically, the form data on the last page. I was able to extract pages 1 and 2 and convert the file without issue.

    Maybe not the answer you were hoping for, but there are a handful of file formats that Acrobat can't convert to Word and PDF forms is one...


    Best,
    Sara

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