Auto-Error from Adobe: "Error opening this document. The document could not be found."

Question

I am getting an error from Adobe, which opens by itself and gives the message "There was an error opening this document. The document could not be found." The problem is that I am not trying to open a document. And when I open another document, this error pops up and seizes the program, so I have to click on it to go away, sometimes 10 or 15 times in a row.

Anyone know what's going on, and why Adobe thinks it needs to open a specific document, which is never listed? How do I get this to stop? How do I figure out what document it's trying to open?

Thanks,

Meenakshi_Negi · Answer

Hi Kelly28501328of10,

Thank you for reaching out.

This seems to be weird behavior. Generally, the error appears when you try to open a corrupted PDF.

Try repairing the installation. Launch Acrobat and go to Help > Repair Installation (in Windows only).

If the issue still occurs, try reinstalling the application. Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

Reboot the machine and reinstall the application from the following help page:

Acrobat: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Acrobat Reader: https://get.adobe.com/reader/enterprise/

Let us know if the issue still occurs.

Thanks,

Meenakshi

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