Billing

Hi Stephany273004391ioe,

Thank you for reaching out.

We have checked your account with the email address used to sign in here on the community page.

There is no active subscription listed on your account.

Please let us know if you are using an alternate email address.

For billing issues, I would suggest reaching out to our billing team. 

We do not have access to the billing information. You may contact them using the number provided on the following help page: https://helpx.adobe.com/contact/phone.html.

Thanks,

Meenakshi