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Providencepdc
Participant
September 16, 2014
Question

Billing

  • September 16, 2014
  • 1 reply
  • 284 views

I paid for 1 year's subscription to AdobePro and now I am charged $19.99. What is this charge for?

    This topic has been closed for replies.

    1 reply

    S
    Sara_Forsberg
    Inspiring
    September 16, 2014

    Hi providencepdc,

    I checked your account and see that you have two subscriptions: one for ExportPDF with auto-renewal, which will be billed again in October, and one for Acrobat Pro, which is billed at $19.99/month.

    Please let us know if you have additional questions.

    Best,

    Sara

    P
    ProvidencepdcAuthor
    Participant
    September 16, 2014

    I do not need 2 subscriptions. The reason I got Adobe Pro is because I believed it had everything I need. Please cancel the previous subscription.

    Now, with the Adobe Pro, after paying over $240.00 for the year, do I still have to pay $19.99 every month??

    Rosemarie

    A
    Anonymous
    September 16, 2014

    Hi providencepdc

    I have cancelled the auto renewal scheduled for Oct 2 ,2014.

    You will be no longer charged for Export PDF service.

    Regards,

    Florence

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