Bought Adobe Acrobat XI Pro Student an Teacher edition BY MISTAKE Staples will not refund my 150.00 (I had open the box). Is there something I can do, I dont Have an ID to install this software?

Question

Your new version of Adobe Acrobat (download) did not want to work (very strange). I had been using the reader for both home and work for years. Can I uprate some how even if I cannot install the one I have?

Rajashree Bhattacharya · Answer

You have got a redemption code in the box (alpha numeric number) , there shall be a document also with a link to go log in & redeem the code & get the serial number. You do have an Adobe ID with the email provided here & the customer number is 416011034.

The link is http://www.adobe..com/go/edu/validate

Please follow the steps in Serial number, Redemption, and Product codes | Student & Teacher Editions

I have also messaged you in person, I am awaiting your response.

Regards

Rajshree

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded