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fran48
Participant
Dec 2, 2014 7:09 PM UTC
Question

Bought Adobe Acrobat XI Pro Student an Teacher edition BY MISTAKE Staples will not refund my 150.00 (I had open the box). Is there something I can do, I dont Have an ID to install this software?

Your new version of Adobe Acrobat (download) did not want to work (very strange). I had been using the reader for both home and work for years. Can I uprate some how even if I cannot install the one I have?

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    2 replies

    Rajashree Bhattacharya
    Rajashree Bhattacharya
    Legend
    Dec 2, 2014 8:42 PM UTC

    You have got a redemption code in the box (alpha numeric number) , there shall be a document also with a link to go log in & redeem the code & get the serial number. You do have an Adobe ID with the email provided here & the customer number is 416011034.

    The link is http://www.adobe..com/go/edu/validate

    Please follow the steps in Serial number, Redemption, and Product codes | Student & Teacher Editions

    I have also messaged you in person, I am awaiting your response.

    Regards

    Rajshree

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    Sara_Forsberg
    Inspiring
    Dec 2, 2014 8:41 PM UTC

    Hi fran48,

    I'm not sure what that policy is on that, but I suggest that you Contact Customer Care. An agent will let you know what your options are.

    Best,
    Sara

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