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Acrobat_comm
Acrobat_comm
Participant
December 10, 2014
Question

Bought the wrong product!!!

  • December 10, 2014
  • 1 reply
  • 340 views

Hello. I just bought a wrong downloadable version of Acrobat Standard XI. My note is a Mac Book Pro and I downloaded a PC version. How can I replace it? Thanks.

This topic has been closed for replies.

1 reply

S
Sara_Forsberg
Inspiring
December 10, 2014

Hi acrobat.comm,

I'm sorry to hear that you got the wrong product. Please Contact Customer Care; an agent will help you get what you need. (Click the blue Still Need Help? button at the bottom of the linked page to access phone and chat options.)


Best,

Sara

Acrobat_comm
Acrobat_commAuthor
Participant
December 10, 2014

Hi,Sara. Thanks for the tip, but this is exactly what I did and ended up here...

S
Sara_Forsberg
Inspiring
December 10, 2014

I've checked your account, and see that your order is still pending. I can't do anything to change it myself. Please watch for a private message from me, and we'll see what we can do for you.


Best,

Sara

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