Participant

Question

Browser Unsupported

Forum|Forum|10 years ago
December 3, 2015
8 replies
1924 views

Hello all,

Hope someone can help me on this.

I am trying to send using the Mail feature "Adobe Send". I am able to sign in and authenticate just fine. When sending a pdf and creating a link I get the following pop-up stating I need the latest browser.

1.) I have the latest IE11 fully patched

2.) Have the latest Adobe Flash installed

3.) I have added acrobat.com to Trusted sites in IE11

4.) This happens across multiple windows installations.

Can anyone lend a hand and help me resolve this issue? Please see graphic below of the error.

This topic has been closed for replies.

A

Anonymous

Anything new on this? Would love to get a solution....... Still an issue a month+ later

A

Anonymous

Any updates on this? Anybody have a solution?

T

Tom Gara

Participant

‌same situation as all here

not corrected since original posts

had to resort back to older technology to keep moving until Adobe identifies their issues

just retried after a week

nothing new but error messages

A

Anonymous

Resort back to older technology as in downgrading Adobe or something else? Just curios if downgrading works :l

T

Tom Gara

Participant

SAME PROBLEM as above.

NEVER had this issue until they "changed" it

Please advise

been a 12 hour nightmare for my company computers all day

RHefnerAuthor

Participant

This solution works but We need adobe to fix why this is broken in the first place as the workaround is much more cumbersome. Adobe can you please advise us as to the fix on this?

Robert

L

LesHennessy

Participant

This does not address the fact that we can’t create a “link” to a document.

*************************

Leslie A. Hennessy

Plummer Slade, Inc.

“Computer Networking & IT Solutions”

412.261.5600 x228

“Exclusively endorsed for IT solutions by the Allegheny County Bar Association (ACBA).”

M

Macon Chamber

Participant

I'm having a similar problem. This has worked for me (it's certainly not the most convenient, but at least it works):

Log in to your Adobe Document Cloud: cloud.acrobat.com

Click Document Cloud in the left column

Upload the file (click the cloud with an arrow in the top right corner)

Your document should appear at the top of the file list

Click the box next to the title of your document and a taskbar will appear on the right side of the screen

Click "Send & Track" and proceed as you normally would for creating and sending the document.

L

LesHennessy

Participant

I have a client with this same issue. Neither IE11 nor Chrome as the default seem to make a difference. Would appreciate a solution.

A

Anonymous

I too have this same issue, with no luck after downgrading and trying each version of Internet Explorer from 8-11, installing Chrome and setting it as the default browser and also Firefox.