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Question

Can I upgrade from ExportPDF to Adobe PDF Pack?

Forum|Forum|11 years ago
February 13, 2015
11 replies
545 views

I have just renewed my annual subscription but wanted to upgrade to PDF Pack, how can this be done?

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Inspiring

Hi Bill,

Just following up. I see that you got your Adobe PDF Pack subscription, but still have an active ExportPDF subscription. May I cancel that for you?

Best,

Sara

bksmith6242Author

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Yes please do cancel ExportPDF for me.

Thank you.

Bill Smith

Inspiring

Hi Bill,

Consider it done. Your remaining ExportPDF subscription has been canceled, and I've processed a refund. You now have just the active Adobe PDF Pack subscription, so you're all set!

Best,
Sara

Inspiring

Hi bksmith6242,

That is something that I can take care of for you. Would you like me to swap your ExportPDF subscription for a PDF Pack subscription? You will receive a refund for the unused portion of ExportPDF, and will get a separate charge for PD Pack.

Please let me know how you'd like me to proceed.

Best,

Sara

bksmith6242Author

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Yes please proceed. You said I will receive a credit back for the initial subscription I just made for Export PDF of $21.48?

bksmith6242Author

Participating Frequently

Should I just proceed to purchase PDF Pack and request credit back for my Export PDF purchase earlier? How do I request credit back?