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Question

Can I upgrade from ExportPDF to Adobe PDF Pack?

Forum|Forum|11 years ago
February 13, 2015
2 replies
536 views

I have just renewed my annual subscription but wanted to upgrade to PDF Pack, how can this be done?

This topic has been closed for replies.

Inspiring

Hi Bill,

Just following up. I see that you got your Adobe PDF Pack subscription, but still have an active ExportPDF subscription. May I cancel that for you?

Best,

Sara

bksmith6242Author

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Yes please do cancel ExportPDF for me.

Thank you.

Bill Smith

Inspiring

Hi Bill,

Consider it done. Your remaining ExportPDF subscription has been canceled, and I've processed a refund. You now have just the active Adobe PDF Pack subscription, so you're all set!

Best,
Sara

Inspiring

Hi bksmith6242,

That is something that I can take care of for you. Would you like me to swap your ExportPDF subscription for a PDF Pack subscription? You will receive a refund for the unused portion of ExportPDF, and will get a separate charge for PD Pack.

Please let me know how you'd like me to proceed.

Best,

Sara

bksmith6242Author

Participating Frequently

Yes please proceed. You said I will receive a credit back for the initial subscription I just made for Export PDF of $21.48?

bksmith6242Author

Participating Frequently

Should I just proceed to purchase PDF Pack and request credit back for my Export PDF purchase earlier? How do I request credit back?