Can not convert PDF to Word/Pay Again?

Question

I am a yearly paid member.I am trying to convert a PDF file to a Word document. In my membership plan, it is included that I am suppose to be able to do this feature.My steps:1. I select Export PDF2. I then select the PDF file that I want to convert3. I see the page that has the selected file, and the option below that "Convert To", and Microsoft Word is already selected.The problem.When I selected "Export to Word", I am taken to a page that wants to me to pay AGAIN. Why should I pay again if this feature is already included?ML

AnandSri · Accepted Answer

Hello Leroymh,Sorry for the delayed response and inconvenience caused. As per the description above, you are not able to use the Adobe ExportPDF service as getting a resubscribe page, Is that correct?The record shows that you are subscribed to Adobe ExportPDF service with your current Adobe ID, try accessing the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.If you are using freeware Adobe Reader DC and getting the resubscribe page, please sign out and sign back in Adobe Reader DC using your Adobe ID and password, then check for any pending updates of Adobe Reader DC from help>check for updates, reboot the machine and try exporting any PDF.For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).Let us know how it goes and share your findings.Regards,Anand Sri.[Edited response]

cb30310227wdl9 · Answer

I have been trying to convert a PDF to word for years. Every time I try to do it I purchase a subscription to Adobe which I absolutely despise. It never works. It never takes you anywhere. It can never do something as simple as converting a PDF to word. It just keeps sending you to a page to sign up for Adobe over and over and over and over and over. I'm going to cancel everything again and go somewhere else and get the same document converted because nobody works in Adobe chat except the automated chat. It's a complete garbage system. It blows my mind that it has the value that it does when it can't do the simplest thing in the world like converting a PDF to a word doc

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