Can't access ExportPDF

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I renewed in August 2014 but still can't access the program Export pdf. Can anyone help?

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pwillener

Legend

What exactly means "can't access"? How do you try to access ExportPDF?

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Can_t_access_Export_PDFAuthor

Participant

It won’t open and I can’t use it, although I paid last year. I’m automatically led to subscribe.

I wanted to convert one of my pdf documents to word to correct a mistake I found, but try as I might, I couldn’t get the converter to open - just ‘subscribe..

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Sara_Forsberg

Inspiring

Hi Can't access Export PDF,

I've just checked your account using the email address/Adobe ID that you use to post in the forums, but the only subscription I see is one that you purchased today (and it appears there was a processing issue with that order).

If you have an older subscription, I suspect that you either used a different email address/Adobe ID when you signed up, or that you subscribed via the Reader mobile app. In the latter case, Adobe wouldn't have record of that subscription, as it would be managed by the app store you purchased it from.

If you think you have have used a different Adobe ID/email address, please see this document for information about retrieving those credentials: Adobe ID, sign in, and account help.

Please let us know how it goes.

Best,

Sara

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