I just purchased Adobe Export PDF, but when I try to use it I get a blank website with a never ending loop as if keeps trying to access but unsuccessful. I imagine that because this is set up in the cloud, my company security systems are stopping the access. Can I please have an actual attachment I can install to bypass this ? Or can you advice how to access the app without using the cloud?
Hi Erikap,
Great! Good to hear that the issue of Adobe ExportPDF is fixed, and you are able to use it.
In order to upgrade the current Adobe Export PDF into Adobe PDF Pack, you may refer to the steps in the following link: Learn how to change your Adobe Creative Cloud plan
And if this does not work due to the Security System in your company, you have to contact the support team for upgrade: Contact Customer Care
Sign in with your Adobe Id and password, then choose Account Issues option>Change/Upgrade my Plan> then select Show me my contact options> and can select the option you want.
Let us know how it goes.
Regards,
Anand Sri.
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