Skip to main content
D
davids12760875
Participant
January 10, 2019
Answered

Can't cancel

  • January 10, 2019
  • 1 reply
  • 685 views

Tried everything suggested to no avail. I originally paid for one month and cancelled straight away as i only needed to complete on task with it. This hasn't stopped Adobe from trying to take more money off me. I've read the other posts, none of the suggestions help. I'm at the end of my tether.

This topic has been closed for replies.
Correct answer Adorobat

Hi David,

I would suggest you to contact support using this link:  Contact Customer Care  ( sign in to begin > select account issues > change or upgrade my membership > show me my contact options > and select from chat or phone).

Let us know if you need any further help.

Shivam

1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
January 10, 2019

Hi davids,

As per the issue description mentioned above, you are facing issue when trying to cancel the subscription, is that correct?

Try the troubleshooting steps given in the following help document:

Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

If you are still facing issue, contact support using this link: Contact Customer Care

Thanks,

Shivam

D
davids12760875Author
Participant
January 13, 2019

Hi Shivam,

I've tried this page before, i'm sorry, but it doesn't help. There is no option to cancel.

Regards, David

Adorobat
Community Manager
AdorobatCommunity ManagerCorrect answer
Community Manager
January 14, 2019

Hi David,

I would suggest you to contact support using this link:  Contact Customer Care  ( sign in to begin > select account issues > change or upgrade my membership > show me my contact options > and select from chat or phone).

Let us know if you need any further help.

Shivam

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices