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moniquee49747378
Participant
August 18, 2017
Answered

Can't convert files

  • August 18, 2017
  • 2 replies
  • 764 views

When I try to convert my files, I get a message that I have no internet connection. I logged out and logged back into my account but that didn't work. Then I get a message that says my trial has expired, so I clicked on the on the tab that says BUY NOW. I then get a message that says I already have Adobe Pack DC. Just below that message there is a "sign in" tab, so I click on it. I then get a message that says:

Currently unavailable

We apologize for the
inconvenience. We are working hard to make the service available. Please check
back shortly

I have been having this problem for almost a month now and I give up on trying to fix this myself. Thank you for your help!

    This topic has been closed for replies.
    Correct answer H_Spector

    Hi moniquee49747378,

    It seems that you tried to login to use PDF services(exportPDF/CreatePDF) in Adobe Reader or/and in your browser at https://cloud.acrobat.com, right?

    Please try to use our web service at https://cloud.acrobat.com from your home or different network environment.

    We have some customers who had a similar issue. Some told us that they could login and use our services from different environment such as from home or workplace.  As we cannot reproduce this issue in-house we are asking our customers to try this first.

    Please let me know if you can use our services from another environment or not.

    Thank you.

    Hisami

    2 replies

    Ned Murphy
    Ned Murphy
    Legend
    August 18, 2017

    Forum Success Guide: https://forums.adobe.com/docs/DOC-5601  (start with indicating which program is involved)

    H
    Adobe Employee
    H_SpectorCorrect answer
    Adobe Employee
    August 18, 2017

    Hi moniquee49747378,

    It seems that you tried to login to use PDF services(exportPDF/CreatePDF) in Adobe Reader or/and in your browser at https://cloud.acrobat.com, right?

    Please try to use our web service at https://cloud.acrobat.com from your home or different network environment.

    We have some customers who had a similar issue. Some told us that they could login and use our services from different environment such as from home or workplace.  As we cannot reproduce this issue in-house we are asking our customers to try this first.

    Please let me know if you can use our services from another environment or not.

    Thank you.

    Hisami

    Sheena Kaul
    Sheena Kaul
    Legend
    August 18, 2017

    Moving to Document Cloud PDF services​

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