Can't Convert - PDF to WORD - have paid account....

Forum|Forum|11 years ago
November 16, 2014
9 replies
1764 views

lately everytime I try to convert a PDF to a Word Document an error comes up that states: "An error occurred while trying to access this service." I have paid for the account - so what's the problem? Tried restarting computer, various files and no luck.

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S

Sara_Forsberg

Inspiring

Hi error occurred,

Are you trying to access the service via a web browser or via Adobe Reader? If you're using a browser, please clear the cache, and try again, or try a different browser (see System requirements | Acrobat.com for a list of supported browsers). If you're using Reader, choose Help > Check for Updates to make sure that you're using the latest version of Reader. You should have Reader 11.0.09.

Please let us know how it goes.

Best,
Sara

CONVERT: Error OccurredAuthor

Participating Frequently

I am using it through Adobe, and checked for updates - there were none. I do have 11.0.09.

Tried another file again today, still no luck - frustrating when this is what I paid for!

S

Sara_Forsberg

Inspiring

I can understand your frustration. Please sign out of Reader, and then sign back in. I'm also interested in hearing whether you're able to sign in via a web browser.

I look forward to hearing back from you.

Best,

Sara