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JoshAnton
Participant
February 25, 2022
Question

Can't Edit Some PDFs, get the message "More tool components are being installed. We'll let you know"

  • February 25, 2022
  • 1 reply
  • 13326 views

I'm not sure what is happening, as I can edit some PDFs but when I open 2 specific PDFs and hit the Edit button, I get the message "More tool components are being installed. We'll let you know when you can use the tool".

I have tried restarting my computer, saving these files with a different name and reopening them and get the same message over and over again.

What can I do so that I can edit these PDFs without getting the message "More tool components are being installed. We'll let you know when you can use the tool"?

Thanks much! 

This topic has been closed for replies.

1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
March 2, 2022

Hi @JoshAnton 

 

As we can check you have the Acrobat DC subscription active, can you confirm if you are getting this error on the desktop app or on a browser?

Could you provide us with a few more details?

1. If it is happening on a browser, try to change the browser and check if that helps.

2. If it is on the desktop app, check if the app is up to date and let us know the version.

 

Thanks,

Harsh

 

J
JoshAntonAuthor
Participant
March 2, 2022

Thanks for your response Harsh! 

The error I am getting is through the desktop app. I have read some help documents that suggested to try "Repair Installation", so I did that yesterday and that didn't change anything for me as I keep getting the same error and cannot edit the PDF. 

After seeing your response, I checked for Updates and there are none available. I have version 2021.011.20039 64-bit.

 

What can I try to remedy this issue now?

 

Thanks,

Josh 

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
March 3, 2022

Hi @JoshAnton 

 

Check the PDF properties of those two PDFs and under the Security tab, check if the Editing is allowed or not?
If it is possible, could you share a link to any of the PDFs that we can test in a private message?

You can also try to recreate the PDFs if you have the original source document using File > Save As Adobe PDF or use Print to Adobe PDF.

Thanks,

Harsh

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