can't export pdf

Hi hansim,

As per the issue description mentioned above, you are facing issue when trying to convert pdf files, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have a subscription for export pdf.

Could you let us know how you are using Adobe PDF services - in Acrobat Reader or via Web Browser?

Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC. Export PDF subscription can be access online via- Adobe Document Cloud

You may also refer to the following forum threads discussing the similar issue:

adobe export pdf convert to Word asking me to subscribe again?

Cannot export PDF file into WORD Doc (which I just purchased) System allows me to choose what PDF File but is greyed ou…

I just purchased Adobe Export PDF, but I still cannot convert my .pdf document to Ms. Word. I have a PC

Thanks,

Shivam