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Coco26484398jjwr
Participant
October 7, 2022
Question

can't find the document stored in the cloud

  • October 7, 2022
  • 1 reply
  • 231 views

I used reader DC. Both on the computer. I stored the document in the cloud, and when I try to read it in another computer, I couldn't find where it is.

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1 reply

Meenakshi Negi
Meenakshi Negi
Legend
October 10, 2022

Hi Coco26484398jjwr,

 

Thank you for reaching out.

 

If you have stored the PDF in the Acrobat cloud, ensure you use the same credentials to sign in on the new machine.

Please open the Acrobat Online account: https://acrobat.adobe.com/link/home/ and sign in using the same credential you used for the Reader DC. Then go to Documents > Your documents. Check if you can locate the file in the list.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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