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Katie_Hetherington
Participant
January 15, 2014
Answered

Can't get my account to work

  • January 15, 2014
  • 2 replies
  • 766 views

I purchased a converter product in Sept 2013 and paid $89.99. I now can't work the converter as it says I need to sign up for the product. I signed up for 1 year originally so it should still be working. I tried calling but was on hold for over 20mins and I can't get hold of anyone to help. Please let me know what is the best and quickest way to resolve this issue?

    This topic has been closed for replies.
    Correct answer Mandeep5062

    Hi Katie Hetherington

    Please Reach out to Adobe Support on : 800-833-6687

    or

    you are also welcome to contact our support team at http://adobe.ly/yxj0t6

    2 replies

    Amiable_contributors1587
    Amiable_contributors1587
    Participating Frequently
    January 15, 2014

    Hi Katie,

    Is it possible that you used a different email address when you bought the subscription?  I took a look in our system and don't see any PAID subscriptions associated with the Adobe ID that you used for this forum posting.

    Mandeep5062
    Mandeep5062Correct answer
    Participating Frequently
    January 15, 2014

    Hi Katie Hetherington

    Please Reach out to Adobe Support on : 800-833-6687

    or

    you are also welcome to contact our support team at http://adobe.ly/yxj0t6

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